1. A claim occurs when a buyer escalates a transaction dispute against a seller in PayPal’s Resolution Center. PayPal will review the case and decide the outcome based upon evidence collected from both parties
2. A credit card chargeback occurs when a customer asks their financial institution to remove a charge from their credit card statement. A customer may file a chargeback with their card issuer based on credit card association regulations and timeframes
3. Conditions apply. The Buyer Protection Program is subject to the terms and conditions in PayPal’s User Agreement. The PayPal service is provided by PayPal, Inc. You should consider the Product Disclosure Statement (available at www.paypal.com) and whether the product is appropriate for you before deciding to use it.